Cookie Policy

This page explains how Kaptain Creative Pty Ltd (ABN 23 660 505 411) trading as Australian Trauma Education Centre ("ATEC", "we" or "us") uses cookies and pixels on our website, learning site and online shop. Please read it with our Privacy Policy at www.atec.vic.edu.au/privacy.

1. What cookies and pixels are

1.1 A cookie is a small text file that a website places on your device when you visit. It lets the site remember your device, for example to keep you logged in.

1.2 A pixel is a small piece of code on a web page. It sends information about your visit, such as the pages you view or a purchase you make, to the company that provides it. Pixels often work with cookies.

2. Our cookie categories

2.1 Our cookie banner groups cookies into four categories:

Necessary. These are needed to run our website, keep you logged in to our learning site and shop on LearnWorlds, run checkout and process payments. They include Stripe's payment and fraud prevention cookies, and security cookies from Cloudflare (__cf_bm, which lasts 30 minutes, and _cfuvid, which lasts for your browsing session) that protect the site from automated attacks. Necessary cookies are always on.
Functional. These are optional. Our cookie banner describes them like this: "Functional cookies enable this website to provide enhanced functionality and personalization, by remembering information you have entered and choices you make. These preferences are remembered through the use of persistent cookies, so that you will not have to set them again the next time you visit the website."
Analytics. Google Analytics (see section 3). These are optional.
Marketing. The Meta pixel (see section 4). These are optional.

2.2 Functional, analytics and marketing cookies are all off until you choose, except in our online booking calendar (see clause 3.4). Our cookie banner also sets a cookie called DPSettings to remember your choice (see section 5).

2.3 If you block necessary cookies in your browser, some parts of the site, such as logging in and buying, may not work.

3. Analytics cookies: Google Analytics

3.1 We use Google Analytics on every page of our website, learning site and shop, but only if you accept analytics cookies, except in our online booking calendar (see clause 3.4). It helps us understand how people use our site so we can improve it.

3.2 Google Analytics collects information such as the pages you visit (including the address and title of each page), how long you stay, the website or link that brought you here, information about your device and browser, and your approximate location based on your IP address. It uses cookies and similar identifiers to do this.

3.3 We do not use Google Analytics information from our website for advertising. We tell Google not to use it to personalise ads or to choose who sees our ads. When you buy from our shop, Google Analytics receives the value of the purchase, the currency and an order number, not the name of the product.

3.4 Our online booking calendar. Our online booking calendar on our counselling pages is run by Acuity Scheduling. It uses Google Analytics separately from the cookie choices on our website, so it works whether or not you accept analytics cookies. It tells our Google Analytics that someone viewed the booking calendar and, if you make a booking, that a booking was made. This information is not covered by the settings that stop our website's Google Analytics information being used for advertising, so Google may use information from our booking calendar for advertising, including to help choose who sees our ads. Acuity Scheduling and Google may set their own cookies in the booking calendar. You can block these with your browser settings or the Google Analytics opt-out add-on (see section 5.1).

4. Marketing cookies: the Meta pixel

4.1 We use the Meta pixel only if you accept marketing cookies, and only on our public website, shop, public course sales pages and our booking confirmation page (see clause 4.4). We never use it on our counselling pages, inside the online booking calendar, on the free Self-Check course, in the course player, or in student areas you log in to.

4.2 The Meta pixel helps us measure our ads on Facebook and Instagram, and show our ads to people who have visited our public website, shop or public course sales pages. On our booking confirmation page, it also tells Meta that a booking was completed, so we can measure and improve our ads (see clause 4.4). It collects the pages you visit, information about your device and browser, your IP address, cookie identifiers, and actions you take on our site, such as making a purchase or completing a booking.

4.3 When you make a purchase, the Meta pixel may send Meta the value of the purchase, the currency and an order number, so we can measure our ads. We do not send Meta the name of the product. We do not send Meta your Self-Check answers or your course activity.

4.4 After you finish a booking in our online booking calendar, we send you to a confirmation page on our website at www.atec.vic.edu.au/thanks. If you have accepted marketing cookies, we use the Meta pixel on that page only to tell Meta that a booking was completed, so we can measure and improve our ads. We tell Meta only that a booking was completed, together with the standard information the Meta pixel collects on any page (see clause 4.2). We do not send your name, contact details, your answers, the type of service you booked, the date or time, the price, or other details about your health. Meta may combine this with information it already holds about you, under Meta's own privacy policy. You can decline marketing cookies, or withdraw them later with the Cookie preferences button, or change your ad settings in your Meta ad preferences on Facebook or Instagram (see section 5).

5. Your choices and how to opt out

5.1 When you first visit, our cookie banner lets you accept all cookies, reject all optional cookies or choose by category. You can change your choice at any time with the "Cookie preferences" button in the corner of the page, or in your profile if you are logged in. The banner stores your choice in a cookie called DPSettings. It remembers your choice for 12 days, after which we ask again. If you are logged in, we also save your choice in your profile. You can also:

manage or block cookies in your browser settings. Blocking all cookies may stop some parts of the site, such as logging in, from working;
opt out of Google Analytics by installing Google's opt-out browser add-on at https://tools.google.com/dlpage/gaoptout;
change your ad settings in your Meta ad preferences on Facebook or Instagram; and
change your Google ad settings in My Ad Center at https://myadcenter.google.com.

5.2 Opting out does not stop you using our website or shop.

6. Where your information goes

6.1 Google, Meta, LearnWorlds, Stripe and Cloudflare may store and process this information overseas, including in the United States. Google and Meta also use some of it for their own purposes, under their own privacy policies. Our Privacy Policy at www.atec.vic.edu.au/privacy explains more, including how to access or correct your information and how to make a complaint.

7. Changes to this page

7.1 We may update this page from time to time. Any changes will be posted on this page.

8. Contact us

Privacy Officer: Samuel Tan
Email: enquiries@atec.vic.edu.au
Post: Privacy Officer, PO Box 1024, Berwick VIC 3806
Business: Kaptain Creative Pty Ltd trading as Australian Trauma Education Centre, ABN 23 660 505 411

Last updated: 8 November 2026